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We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.

  1. Partner Connectivity
  2. API support
  3. Reservation Retrieval

Reservation Retrieval

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Answers to common questions like retrieval errors, modifications, troubleshooting and fallbacks.

  • Introduction on PCI and PII compliance
  • Connectivity tips for a perfect integration
  • How can I reduce the number of fallback emails I receive?
  • What are summary emails?
  • What information can I get from the Fallback CSV file?
  • Can booking confirmations be delivered as emails?
  • Why do I get an error message when trying to retrieve a reservation?
  • What do I do if a reservation was retrieved with the wrong status?
  • Reservation modifications
  • Check retrieved reservation
  • Reservation not retrieved
  • Fallback messages
  • Reservation XML log requests
  • Retrieving failed reservations
  • Reservations with check-out dates in the future
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