API support

Introductions & overviews

• An overview of Booking.com’s APIs
• How can I get started with the High Demand Dates feature?
• What's the best way to implement High Demand Date opportunities?
• How can I use test data to validate the High-Demand Dates feature?

Room Rate Setup

• Easy tips to solve the most common errors in the Rates and Availability API
• Why are some of my properties temporarily unbookable on Booking.com?
• New: error code feature in the Rates and Availability API
• How can I update a property’s rate structure?
• If I find a rate discrepancy, how can I see if there is a rate relation in place – and how can I update it?
• How can I adjust the rate set-up for a property?

See all 8 articles

Pricing

• What pricing models does Booking.com support, and how do I switch my properties between them?
• How can I deactivate the Genius rate for a property?
• How do we turn off LOS pricing?
• I keep getting a ‘Single Use’ error, why can't I push this rate?

Reservation Basics

• Reservation API Upgrade in Child Pricing
• What are Risk-Free Reservations?
• Does the guest email address show in XML messages?
• Overbookings
• Reservation holds
• Language in reservation retrieval

See all 11 articles

Reservation Retrieval

• Introduction on PCI and PII compliance
• What information can I get from the Fallback CSV file?
• How do I implement periodic pull?
• Connectivity tips for a perfect integration
• Can booking confirmations be delivered as emails?
• Why do I get an error message when trying to retrieve a reservation?

See all 14 articles

Auto-replenishment

• How can I disable ‘Auto-Replenishment of Closed Rooms’?
• How can I deactivate auto-replenishment?
• Why has a room or rate been booked for a date that seemed to be closed?
• What is auto-replenishment and how does it work?

Payment Methods

• What are the General Delivery Terms for properties?
• What is Strong Customer Authentication (SCA)?
• The Value of Online payments
• All you need to know about Online Payments
• FAQs Online payments
• How can properties access guests’ credit card information via the extranet?

See all 13 articles

Content API

• Content API – common errors
• What is the Content API?
• How can I get started with the Content API?
• What is the 'Room Details' product of the Content API?
• What is the 'Property Information' product of the Content API?
• What is the 'Manage Property Status' product of the Content API ?

See all 7 articles

Promotions API

• What happens when I create a promotion with multiple rates and rooms?
• How do I deactivate a promotion?
• Why do I get an ‘Invalid promotion ID’ error when I try to update or delete a promotion?
• What should I do if I get a response with a value of ‘-1’ in the GetPromotions API?
• What should I do if I can’t set up a Secret Deal?
• What is the difference between the ‘book start/end date’ and the ‘stay start/end date’?

See all 15 articles