API support
Covers most common questions about our APIs and how to troubleshoot them.
Introductions & overviews
- How can I implement the Rates & Availability API and Reservations API?
- Which APIs can I use and which ones need a certification?
- What are date-level inventory opportunities and how do I access them?
- What's the best way to implement date-level inventory opportunities?
- How to request test data for Blocked by Minimum Length of Stay opportunities?
- How can I use test data to validate the High-Demand Dates feature?
Room Rate Setup
- Enabling all Rates & Availability features for Connectivity partners
- Easy tips to solve the most common errors in the Rates and Availability API
- Why are some of my properties temporarily unbookable on Booking.com?
- New: error code feature in the Rates and Availability API
- How can I update a property’s rate structure?
- If I find a rate discrepancy, how can I see if there is a rate relation in place – and how can I update it?
Pricing
Reservation Basics
- Reservation API Upgrade in Child Pricing
- What are Risk-Free Reservations and how do they work?
- Does the guest email address show in XML messages?
- Overbookings
- Reservation holds
- Language in reservation retrieval
Reservation Retrieval
- Introduction on PCI and PII compliance
- Connectivity tips for a perfect integration
- How can I reduce the number of fallback emails I receive?
- What are summary emails?
- What information can I get from the Fallback CSV file?
- Can booking confirmations be delivered as emails?
Auto-replenishment
Payment Methods
- What is Strong Customer Authentication (SCA) and what are the deadlines?
- What are the General Delivery Terms for properties?
- The Value of Online payments
- All you need to know about Online Payments
- FAQs Online payments
- How can properties access guests’ credit card information via the extranet?
Content API
Promotions API
- What happens when I create a promotion with multiple rates and rooms?
- How do I deactivate a promotion?
- Why do I get an ‘Invalid promotion ID’ error when I try to update or delete a promotion?
- What should I do if I get a response with a value of ‘-1’ in the GetPromotions API?
- What should I do if I can’t set up a Secret Deal?
- What is the difference between the ‘book start/end date’ and the ‘stay start/end date’?