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Connectivity Partner Help Centre
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We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.

  1. Partner Connectivity
  2. Provider Portal

Provider Portal

Details on the provider portal and the available tools in it.

General info & user guide

  • Why am I getting ‘unauthorized’ errors?
  • Why am I getting ‘hotel access denied’ errors?
  • A guide to self-help options in the Provider Portal
  • How can I update a human account in the Provider Portal?
  • How can I whitelist an IP address?
  • How can I request deactivation of whitelisting for a machine account assigned to a certain property?
See all 7 articles

Feature management

  • Child Pricing, Occupancy, Guest Count and XML
  • Guest Count and Child Count
  • Why does an XML message show the wrong number of guests?
  • Opportunity API - explaining elements
  • Extra reservation information
  • How can I see what breakfast type the guest booked?
See all 8 articles
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