What are summary emails?

Summary emails give you a quick overview of fallbacks that you’ve encountered, including a breakdown of the different types of fallbacks. You receive these emails daily and weekly, and the aim is to help you understand any spikes in particular types of fallback.

We’ve designed your summary emails so that all the information you need is as accessible as possible. In particular, for easy reference at the top of each email you’ll find your success rate since the last summary email we sent you.

Example of daily summary emails: 

Examples of weekly summary emails:

Check that your emergency contact details are up to date on the Partner Portal in order to make sure that you receive these summary emails.