Every property management platform has its own unique characteristics and constraints. That’s why there aren’t any specific rules for integrating the high_demand_dates_inventory feature. However, we do have suggestions for when, where and how you should display these opportunities to your properties. These best practices are based on the experience of our beta providers while developing the High Demand Date feature.
Note: You can only access high_demand_dates_inventory opportunities after you’ve successfully integrated the Opportunities API with at least 10 non-test properties. If you still haven’t done so, you can follow these instructions to get started.
A few best practices in implementing the High Demand Dates feature:
1. When should these opportunities be requested?
Because these opportunities are time-sensitive, we recommend querying them every three hours, or every time a property logs in to your system or accesses the specific page where you will display the high demand date opportunity.
2. Where should they be displayed?
From our beta providers’ experience, we see that these opportunities are actioned most when displayed on the pages your properties typically use to manage their inventory. This could be the calendar, inventory overview, dashboard or any other primary entry page.
3. How should properties visualise these opportunities?
Because we don’t have specific rules for integration, how you visualise the opportunities is entirely up to you. However, we do recommend highlighting them as urgent and adding a clear call to action, such as “Update availability”. An effective way of visualising high_demand_dates_inventory stay days is in an accordion fashion, vertically stacked together under one opportunity card.
When it comes to implementing the opportunities, we recommend either using a notification or opportunity centre in your channel manager or displaying them as actionable modals/pop-ups in your dashboard. For the latter, we advise visually distinguishing these opportunities from other notifications so properties can find and action them more easily. Both these routes are illustrated below.
4. How should properties act on these opportunities?
Ideally, properties should act on these opportunities – by adding inventory – on their primary interface for inventory management. That gives us two scenarios:
If the channel manager is the primary system for managing inventory, the action will be taken on this platform. In this case, clicking on the High Demand Dates notification should redirect users to their inventory management page on the channel manager interface.
If the channel manager is the secondary system, the inventory management will happen on the property management system and sync with the channel manager (CM). In this case, a separate message needs to be placed on the CM platforms to inform users of where they should take action (for example: “Please go to PMS and add some availability”).
In both scenarios, properties should be adding inventory via the Rates & Availability API.
5. How will these opportunities be marked as ‘implemented’?
We track these opportunities automatically, so there’s no need to send any type of confirmation an opportunity is actioned.