‘Auto-Replenishment of Closed Rooms’ (also known as ‘Reopen Closed Rooms’) is a property-level setting accessed in the extranet. It’s active by default, but it can be deactivated on request.
When this setting is active, closed rooms are automatically replenished and set to open. When the setting is disabled, the rooms are still automatically replenished but they stay closed and do not show as available on Booking.com.
In normal circumstances, we recommend that you ask your properties to contact their local Booking.com support team if they want to deactivate this option.
Automatic replenishment and Coronavirus (COVID-19)
The Coronavirus situation has caused unprecedented levels of disruption across the travel industry. We understand that many properties have been forced to follow official advice and temporarily close.
If a property is closed based on official advice related to Coronavirus, using the ‘Auto-Replenishment of Closed Rooms’ setting could cause the property to become non-compliant with local regulations. This could also cause additional work for you in responding to enquiries about this from your properties.
To help make sure properties can remain compliant with local regulations, we’ve temporarily disabled the ‘Auto-Replenishment of Closed Rooms’ setting for all properties. This applies to properties that work with a Connectivity partner as well as those that don’t.
How does this change affect properties?
Temporarily disabling this setting helps to reduce the risk of accidental non-compliance for properties. It also helps to maintain the accuracy of the room availability we display on Booking.com.
We’re closely monitoring the impact of the Coronavirus on properties. We’ll enable the setting again when it doesn’t pose the same risk for properties.
What if unaffected properties want to reopen their closed rooms?
If your properties aren’t affected by Coronavirus restrictions, they can carry on managing their rooms and availability as normal on your platform or the Booking.com extranet.
For information on how to open and close rooms in the extranet, your partners can read this article.