If we detect that you’re experiencing system delays or a technical outage, you’ll immediately receive an automated alert email. This will tell you when the issue started and give you advice on how to pause reservation failures. It will also include contact details for our Connectivity support team, in case you need them.
To make sure you receive these alerts, please check that your emergency contact details are up to date. Here’s how to do this:
- Log in to the Partner Portal
- Click the Partner Profile icon in the top right-hand corner
- Click ‘Company Settings’
- Enter one or multiple email addresses into the ‘Emergency Contact Details’ field. Please add your most relevant contacts, who are able to deal with outages or service failures around the clock
If your emergency contact details are already up to date, you don’t need to do anything. If you’d prefer not to receive alerts, please remove your contact details on the same page.