What are the General Delivery Terms for properties?

As part of ongoing efforts to improve transparency, alignment and communication, we’re updating our General Delivery Terms (GDT) for all accommodation partners globally. This will not impact Connectivity Partners directly, but accommodation partners may reach out to their connectivity providers with questions. 

The key changes to the agreement are as follows:

1. The bidding restrictions are removed from our agreement with properties. This means that our partners are free to bid on Booking.com via online search engines if they wish to, which is in line with the recent EU ruling on this topic. The removal will apply to all accommodations. 
2. The Commission Model for VAT/tax is aligned to local billing practice. This means that our terms and conditions with regard to how we charge commission now reflect the correct calculation for VAT/tax based on an accommodation partner’s specific country. This is done automatically for connected properties. 

Check our documentation for technical specs on tax policies

The above topics aside, there are no changes to your conditions and our mutual agreement, other than additional explanation and clarification of the terms of the General Delivery Terms (GDT).

The updated GDT became effective on 15 July 2019 and all accommodation partners were informed on or before this date via direct email campaigns and ‘Notes’ in their Booking.com extranet.

• For single-property accommodation partners: A digital version of the GDT can be accessed via the Booking.com extranet. Click on ‘Account’ in the top-right corner, then select ‘Contracts’. If the GDT is not visible there, it’s possible to request a copy.

• For multi-property accommodation partners and property management companies: It’s possible to check the latest GDT here. Just select the respective language and country.

Important

If a property does not wish to accept the new GDT, they can inform us at their earliest convenience. A property’s refusal to accept the updated GDTs will be interpreted as a termination of their contract with us. This termination will become effective 15 days after contacting us.