When should I contact the Booking.com Connectivity team?

As a Connectivity Partner, you can contact us about any matters relating to your XML connection, performance or tooling, such as:

• Troubleshooting errors when sending rates and availability
• Reservation fallbacks and errors
• Content API questions about creating and updating properties
• Implementations and testing new tools
• Provider programme score
• Security questions on the PCI portal and compliance

Note: If you receive questions from your properties about extranet settings, such as adding or removing rooms or rates, advise them to contact their local Booking.com partner support team for assistance.

Find out how to contact the Booking.com Connectivity team.