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We want you to get the most out of your partnership with us. That’s why we’re working on a collection of articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions. We’re just getting started but we’d love for you to take a look around.

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What information should I provide when submitting a support request?

To help us pinpoint the source of any issue quickly and accurately, it’s important to include the following information in your request:

  • Booking.com property ID
  • Booking.com reservation ID
  • XML Message
  • RUID code
  • Description of the issue

Find out how to contact the Booking.com Connectivity team.

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