Auto-replenishment is an automatic default function that puts cancelled rooms back up for sale on Booking.com.
This helps properties to sell more because they can offer maximum availability without having to go into the system to update it manually. Auto-replenishment also guarantees more visibility on Booking.com, and therefore a better ranking.
When does auto-replenishment apply?
When a reservation is partially or fully cancelled, the property’s availability is automatically adjusted as the cancelled room goes back on sale for those dates.
The ‘Reopen closed rooms’ setting is applied to all rooms by default. The difference here is that unless the property has had this setting deactivated, any cancelled rooms will be auto-replenished – even if the property has closed sales for that date. If the property has deactivated this option, cancelled rooms will remain unavailable to book.
Note: Rooms are not auto-replenished if they’re cancelled because of an overbooking. For an overbooking to be registered in the system – and auto-replenishment to be temporarily suspended – the property needs to notify Booking.com’s Customer Service department.
Can I deactivate auto-replenishment?
As a Connectivity Partner, you cannot deactivate auto-replenishment.
However, the ‘Reopen closed rooms’ setting can be disabled on request. Please advise Property Partners who want to deactivate auto-replenishment to get in touch with their local Booking.com support team.
How can I find out if a suspected overbooking was caused by auto-replenishment?
Unfortunately, there’s no clear way of identifying this. However, you can get a good idea by looking at recently modified and cancelled reservations.
If a property suspects that an overbooking has occurred, we recommend checking if a modification or cancellation was made between the moment the booking was made and the previous availability update. If there was a change in that middle period, it’s probable that the overbooking was caused by auto-replenishment.