How can I create another account so a colleague can access the Provider Portal?

Your colleagues may need to access the Provider Portal using their own account. To do that, they’ll each need a human account.

Human accounts can only be set up by the Booking.com Connectivity Team. To request an additional account please contact us with the following information:

•         Full name of user
•         User’s email address
•         User’s direct phone or mobile number (required for 2-factor authentication)
•         User’s job title
•         Department

Alternatively, log into your Provider Portal, click on your company name in the top-right corner, select ‘User details’ and click on ‘Request new account’. You’ll then be given a request template to fill in.

Once the human account has been set up, the user will receive a password reset email to access the Provider Portal.

Note: These requests have to come from a ‘known user’ from your company – meaning someone that already has a human account or is listed in the contact details under ‘Company settings’ on the Provider Portal.