Why has a room or rate been booked for a date that seemed to be closed?

There are two main reasons for reservations coming through on dates when a certain room or rate seems to be closed on your side.

If you closed the booked room/rate only seconds or minutes before you received the reservation, please check the Reservation Timeline to see if the reservation was created before you sent the update that closed the room/rate.

If the room/rate had been closed for longer than a few minutes before you received the suspected overbooking, we recommend checking if an existing reservation was modified or cancelled, as this can also trigger auto-replenishment.

For more information on auto-replenishment, read our article on how it works.