Reservation status

What do I do if a reservation was retrieved with the wrong status?

We recommend calling the API every minute or so to retrieve new reservations.

However, if you do not successfully retrieve a reservation within 30 minutes of its creation or modification, we’ll always forward it to the property as an email. This is known as a fallback message.

You can check the status of reservations with the ‘Reservation Timeline’ tool (which you can find in the ‘Reports’ tab of your Provider Portal).

Sometimes when you retrieve new reservations, a particular reservation might appear more than once. We recommend that you check the reservation number to see whether the entries belong to the same reservation.

However, if your pull cycle is set to our recommended frequency (once a minute or so), this shouldn’t happen.