Reservation holds

What is a reservation hold?

If you have planned system outages or maintenance, Booking.com can hold reservations for you for that time period. This means that during that specified period, we won’t send fallbacks (emails or faxes) to properties, even if the bookings haven’t been picked up after 30 minutes.

Reservation holds can be useful to you because they allow you to retrieve your bookings once your system is back up again.

How can I request a reservation hold?

In case you have planned maintenance or outages, you can set up your own hold. To do this, go to your Provider Portal, click on ‘Company Settings’ and select ‘Scheduled Outage Holds’.

If you don’t have access to this tool, just let us know at least 48 hours in advance of your scheduled outage. You’ll need to tell us the start date and time, the end date and time and what time zone you’re in.

Please note that we can’t set reservation holds for more than four hours at a time.

The hold will automatically stop at the end time you specify to us in your request. However, we recommend that you start calling the endpoint again as soon as your system is back online.

Click here to request a reservation hold.

What if my outage is because of an emergency?

If your system is down due to an emergency, have a look at our article on emergency procedures.