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We want you to get the most out of your partnership with us. That’s why we’re working on a collection of articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions. We’re just getting started but we’d love for you to take a look around.

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Cancellations

What should I do in case of a cancellation?

When a guest cancels a reservation, you can retrieve the cancellation using OTA or B_XML. Any applicable cancellation fee will be included in the XML message, although Booking.com won’t charge the guest.

When a room is cancelled, it will be automatically re-added to the property’s available inventory. For more information, check out our article on autoreplenishment.

For more information about how cancellations appear in your back-end in OTA, read our section on cancellations for OTA users.

For more information about how cancellations appear in your back-end in B_XML, read our section on cancellations for B_XML users.

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