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Cancellations

What should I do in case of a cancellation?

When a guest cancels a reservation, you can retrieve the cancellation using OTA or B_XML. Any applicable cancellation fee will be included in the XML message, although Booking.com won’t charge the guest.

 

If you use OTA, you’ll find the instructions here: https://connect.booking.com/user_guide/site/en-US/ota-resmodifynotif/#cancellation


If you use B_XML, you’ll find the instructions here:
https://connect.booking.com/user_guide/site/en-US/b_xml-reservations/#response-cancelled-reservation

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