Why have my reservations not been retrieved correctly?
When your reservations aren’t retrieved correctly, we send a fallback message via email both to you and the property in question. Find out more about fallbacks here.
How can I see if a reservation was not retrieved correctly?
You can check reservation retrieval details through the reservation timeline tool. This is in the Provider Portal, under the ‘Reports’ tab.
For more information about checking if retrieval worked or not, read our article about retrieving reservations.