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We want you to get the most out of your partnership with us. That’s why we’re working on a collection of articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions. We’re just getting started but we’d love for you to take a look around.

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Reservation not retrieved

Why have my reservations not been retrieved correctly?

When your reservations aren’t retrieved correctly, we send you a fallback message via email. Find out more about fallbacks here.

 

How can I see if a reservation was not retrieved correctly?

You can check reservation retrieval details through the reservation timeline tool. This is in the Provider Portal, under the ‘Reports’ tab.

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