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We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.

Introduction on PCI and PII compliance
Connectivity tips for a perfect integration
How can I reduce the number of fallback emails I receive?
What are summary emails?
What information can I get from the Fallback CSV file?
Can booking confirmations be delivered as emails?
Why do I get an error message when trying to retrieve a reservation?
What do I do if a reservation was retrieved with the wrong status?
Reservation modifications
Check retrieved reservation

Reservation XML log requests

How can I see the XML logs for a reservation?

Unfortunately, due to certain regulations (such as GDPR), Booking.com can’t send hard copies of XML logs via email. However, what we can do is provide you with time stamps and our RUID codes.

Please note that all XML logs are deleted after 90 days.

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How can I see the XML logs for a reservation?

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Connectivity Partner Help Centre
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