Connectivity Partner Help Centre
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We want you to get the most out of your partnership with us. That’s why we’re working on a collection of articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions. We’re just getting started but we’d love for you to take a look around.

Introduction on PCI and PII compliance
What information can I get from the Fallback CSV file?
How do I implement periodic pull?
Connectivity tips for a perfect integration
Can booking confirmations be delivered as emails?
Why do I get an error message when trying to retrieve a reservation?
Reservation status
Reservation modifications
Check retrieved reservation
Reservation not retrieved

Reservation XML log requests

How can I see the XML logs for a reservation?

Unfortunately, due to certain regulations (such as GDPR), Booking.com can’t send hard copies of XML logs via email. However, what we can do is provide you with time stamps and our RUID codes.

Please note that all XML logs are deleted after 90 days.

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How can I see the XML logs for a reservation?

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Connectivity Partner Help Centre
Hello, how can we help you today?