Retrieving failed reservations

Sometimes reservations aren’t picked up correctly. How you retrieve them depends if the property was connected to your system when the reservation confirmation is retrieved.

If the property was connected to your system when the reservation was made, you can send a reservation request that includes ‘last_change’.

You will receive all the information related to those reservations except the credit card details. For security reasons, this information is only sent in the first pull.

To see how to use ‘last_change’, read our article on post-outage procedures.

If the property was not connected when the reservation was made, you can see all reservations made previously by making a ‘reservationssummary’ call.

You will only receive the basic details for each reservation: guest name, reservation ID, room ID, arrival and departure dates, room information (e.g. meal plan), price per day and total price.