Why have I received a modification after the guest’s check-in date?
Sometimes you might get an XML message notifying you of a modification to a booking after the guest has already checked in. There are two possible reasons for this:
- The booking has been modified by the hotelier via the extranet. This usually happens when the hotelier has spoken to the guest about changes to their reservation. Hoteliers are only able to modify bookings once the check-in date has passed.
- The booking has been modified by Booking.com’s Customer Service team. This usually happens at the request of the guest, and it’s usually because the guest wants to shorten their stay once they’ve checked in.