Connectivity Partner Help Centre
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We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.

Enabling all Rates & Availability features for Connectivity partners
Easy tips to solve the most common errors in the Rates and Availability API
Why are some of my properties temporarily unbookable on Booking.com?
New: error code feature in the Rates and Availability API
How can I update a property’s rate structure?
If I find a rate discrepancy, how can I see if there is a rate relation in place – and how can I update it?
How can I adjust the rate set-up for a property?
How can properties change a room name or rate category?
Why can’t I map all rooms and rates?

How can I update a property’s rate structure?

Unfortunately, neither Connectivity Partners nor the Booking.com Connectivity Team can update rate structures.

If a property asks you to do so, ask them to get in touch with their local support team by going to the ‘Inbox’ tab of their extranet and clicking ‘Booking.com messages’.

If you’d like to investigate why certain rooms or rates aren’t updating correctly, you can get in touch with the Booking.com Connectivity Support Team. To find out how to contact us, check out our contact page.

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Connectivity Partner Help Centre
Hello, how can we help you today?