Connectivity Partner Help Centre
Hello, how can we help you today?

We have moved our Provider Help Center into the Connectivity Hub.
Please follow this link to get to our new page, you will find the same content there.

Enabling all Rates & Availability features for Connectivity partners
Easy tips to solve the most common errors in the Rates and Availability API
Why are some of my properties temporarily unbookable on Booking.com?
New: error code feature in the Rates and Availability API
How can I update a property’s rate structure?
If I find a rate discrepancy, how can I see if there is a rate relation in place – and how can I update it?
How can I adjust the rate set-up for a property?
How can properties change a room name or rate category?
Why can’t I map all rooms and rates?

How can I adjust the rate set-up for a property?

Unfortunately, as a Connectivity Partner, you can’t adjust a rate set-up yourself.

If a property wants to enable single-use for a rate, or change their rate management to ‘XML’ or ‘XML res’ (meaning that the rate is managed in the Booking.com extranet only), they should contact their local Booking.com support team. They can do this by clicking on the ‘Inbox’ tab and selecting ‘Booking.com Messages’.

Note: the Booking.com Connectivity Team cannot adjust a property’s rate set-up.

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Connectivity Partner Help Centre Hello, how can we help you today?

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Connectivity Partner Help Centre
Hello, how can we help you today?