How often can my properties access guest credit card details?

A guest's credit card details can only be viewed by a property 3 times, for up to 10 days after the check-out date. If a booking is cancelled, credit card details are made available for up to 10 days after the cancellation date.

If a guest either cancels a non-refundable reservation or is a no-show, a property can view the credit card details up to 3 times (starting 2 weeks before check-in and for up to 10 days after check-out).

Note: If a property has newly joined Booking.com and hasn’t been verified yet, they won’t be able to view guests’ credit card details until they’ve met the verification criteria.

In such cases, Booking.com will validate the credit card for the property, so they can then charge the guest on the check-in date.

Learn more about credit card and prepayment restrictions for new property partners.

Does Booking.com put credit card and prepayment restrictions on new property partners?

In order to thoroughly verify all new property partners, we have a temporary ‘No Prepayment’ restriction in place.

If a property has newly joined Booking.com and hasn’t been verified yet, they won’t be able to view guests’ credit card details or set policies for prepayments until they’ve met the verification criteria.

During the restricted period, Booking.com will validate the credit card for the property, so they can then charge the guest on the check-in date.

We understand this may be an inconvenience, but it’s important for us to first make the necessary checks before guests are asked to pay up front. The verification process ensures guests feel confident that they're booking and staying with trusted, reliable properties.

Exception: In cases of no-shows or non-refundable cancellations where a fee applies, properties can view and charge guest credit cards (starting 2 weeks before check-in and for up to 10 days after check-out).

When is this restriction removed?

The ‘No Prepayment’ restriction is either lifted after a property has been verified or after they’ve received a certain number of stayed reservations and reviews. They must also have consistently paid their invoices.

For security reasons, we can’t specify the exact number of bookings and reviews required to reach this threshold.

Once the verification process is complete, we look forward to having a long and successful partnership with you and your properties for many years to come.