Risk-Free Reservations are part of a new initiative to give guests the flexibility they’re looking for, while protecting our partners from the cancellations that flexibility brings. With Risk-Free Reservations, we’ll guarantee the property gets paid and save them the hassle of looking for replacement guests.
How does it work?
For selected one-night reservations, we’ll offer guests a more flexible cancellation policy on the property’s behalf. If a guest books this flexible option and later decides to cancel, we’ll actively seek out a new guest to take their place. If we can’t find one, we’ll cover the full cost of the reservation ourselves. There are no extra charges or commission for this service.
At the moment, Risk-Free Reservations are only available for selected regions and properties. This means that properties are automatically added to this programme. However, they can always opt out of Risk-Free Reservations in the ‘Policies’ section of the Booking.com extranet.
What do Risk-Free Reservations mean for me as a Connectivity Partner?
You don’t need to take any action to enable this new feature for your properties. As soon as a booking is made at an eligible property, the reservation will be pushed to your system and availability will be closed. If the booking is cancelled but then refilled by Booking.com, you will receive a modification notification including all necessary information of the new guest.
For more information, you can take a look at these articles in our Partner Help Centre: