Why is one of my connected properties not receiving credit card or CVC details via XML?

Assuming you’re a PCI-compliant provider – meaning you manage payment card information via XML messages – the reasons credit card or CVC details are not sent could be due to: 

• the extranet settings on property level (for example: credit card is not set as a payment method)
• some reservation conditions don’t require credit card details at the time of booking (for example: last-minute reservations or domestic bookings are possible without credit cards)

If you’re a PCI-compliant provider and want to receive credit card and CVC details, you can submit a request to set up one of these options per property:

• Send all information (credit card and CVC details) via XML
• Exclude CVC code from the XML
• Display all information on the extranet (and optional email link to extranet)  

Note: We only accept requests from our connectivity partners, not from properties directly.

Learn more about missing credit card details.