Use the following guide to identify your next steps:
I am new to this and have my own Channel Manager and PMS.
- Design: The UI Handbook for Connectivity Partners (see attached to this article below) contains screenshots that will help you design the user interface for your Reporting API integration.
- Integrate: For technical specifications of the Reporting API, visit the ‘Partner Portal Documentation’ page. (Home > Available APIs > Reporting)
- Test: Once you've integrated the API with your interface, you can use a Test Hotel to test the connection and make sure you’re ready to go live.
- Go live: Once the testing is complete, you’re ready to roll out to properties. To support your roll-out, we can work with you on a joint marketing plan through email campaigns. We recommend you get in touch with your Connectivity Account Manager to plan the next steps.
I am a stand-alone channel manager.
- PMS is the key. Integrating the Reporting API on its own is not enough as it doesn’t reach the end user – our properties.
- It is critical that the API is also implemented via all the PMS you connect with. Ask your PMS to follow the same steps as in section 1.
I work with a payment gateway.
You can integrate the Reporting API with your existing payment gateway to make it easier for properties. Here’s how:
- The credit card details are passed onto the payment gateway directly via the Reservation API.
- The payment gateway checks if the credit card is valid (zero-authorisation or pre-authorisation as per property policies).
- If the response is negative, report the reservation as having an invalid credit card via the Reporting API.
- Booking.com works with the guest to update credit card details and updates you via the Modifications API.
- If the credit card details aren’t updated or are still incorrect, cancel the reservation via the Reporting API.
Visit the Connectivity Hub Solutions page for all details and Reporting API handbook.