This opportunity lets properties tell guests where they can pick up their keys. They can include detailed instructions, and even photos.
How does it benefit the property?
We know from research that confusion about key collection is one of the most common complaints concerning check-in, from both guests and properties alike.
Implementing this opportunity helps properties reduce confusion by clarifying exactly what guests should do to collect keys when they arrive.
As this is sensitive information, it would only be shared with guests who have made a booking.