Why have I not received the customer’s CVC code?

When properties sign up with Booking.com, their default setting is not to send CVC codes. So if you haven’t received a CVC code, you might find that it’s simply a case of the property not having updated their settings.

First, we recommend you check back to the first pull of the reservation using the ‘Reservation Timeline’ tool in the Provider Portal. This is because full credit card details are only sent out in the first pull. If they don’t appear in this first pull, you might need to ask the property to enable this in their extranet (see below).

How can I make sure I get CVC codes?

If you need customers’ CVC codes for your business purposes, it’s likely that some of your properties will have to update their settings. The way to do this is for the property to contact the Booking.com team via their extranet inbox.

Bear in mind that requesting CVC codes from guests can reduce conversion for bookings. This is because customers are generally more likely to complete a booking when asked to provide less information.

Why haven’t I received the CVC code for a reservation with American Express?

We don’t request CVC codes from American Express card users.