Why have I not received the customer’s CVC code?

When properties sign up with Booking.com, their default setting is not to send CVC codes. If you haven’t received a CVC code, you might find that it’s simply a case of the property not having updated their settings.

First, we recommend that you check back to the first pull of the reservation using the ‘Reservation Timeline’ tool in the Provider Portal. This is because full credit card details are only sent out in the first pull. If they don’t appear in this first pull, you might need to ask the property to enable this in their extranet (see below).

How can I make sure I get CVC codes?

If you need customers’ CVC codes for your business purposes, it’s likely that some of your properties will have to update their settings. To do so, the property will have to contact the Booking.com team via their extranet inbox.

The CVC setting option can also be changed in the Provider Portal. In the Provider Portal select the Properties tab, then select the property you would like to change. Select “Property Settings” and you will see an option for Credit Card Data via API. You can then select how the property can receive the credit card data

Bear in mind that requesting CVC codes from guests can reduce conversion for bookings. Because customers are more likely to complete bookings when asked to provide less information.

Why haven’t I received the CVC code for a reservation made with American Express?

We don’t request CVC codes from American Express card users.