Why is a reservation missing credit card details?

For security reasons, we send out the customer’s full credit card details in the first pull only. If you need to see details like the CVC code, we recommend looking back at the first pull of the XML message.

You can do this with the ‘Reservation Timeline’ tool in the Provider Portal.

If the credit card details don’t appear in the first pull, it could be for two reasons:

1. The property has chosen not to request card details via an option in the extranet.
2. The reservation was made using certain commercial features which do not require credit card details.

In these cases, we recommend that you contact the property directly to check if they have activated one of these options. Since these are commercial decisions that have an impact on conversion, they need to come from the property – preferably in consultation with their Booking.com contact.