Why is a reservation missing credit card details?

For security reasons, we send out the customer’s full credit card details in the first pull only.

However, if you need to see if the customer’s card details were included in the original pull, use the ‘Reservation Timeline’ tool.

If the credit card details don’t appear in the first pull, it could be due to three reasons:

1. The property has chosen not to request card details via an option in the extranet.
2. The reservation was made using certain commercial features that do not require credit card details.
3. The property has chosen to remove the card details from the XML message.

In these cases, we recommend that you contact the property directly to check if they have activated one of these options. Since these are commercial decisions that have an impact on conversion, they need to come from the property – preferably in consultation with their Booking.com contact.

The credit card setting option can also be changed in the Provider Portal. In the Provider Portal select the Properties tab, then select the property you would like to change.  

Select “Property Settings” and you will see an option for Credit Card Data via API. You can then select how the property can receive the credit card data.