We’re always happy to answer your questions. Feel free to get in touch via the ‘Submit a request’ button on your Partner Portal.
Please also consider making an account on our help center via the 'sign in' button. If you have been in contact with our Support team before you just need to request a password and you will get access to all past and open tickets with us.
Alternatively to using the ticket forms, you can send us an email at firstname.lastname@example.org.
We’ll always aim to reply to your email within the service level agreements according to your Provider Programme tier.
Emergency line and outage communication
Find in this article all details on what to do in case of an outage or other major issue with your connection.