We’re always happy to answer your questions. Feel free to get in touch via the ‘Submit a request’ button on your Partner Portal.
Alternatively, you can send us an email.
If you’re in Europe, the Middle East or Africa, you can contact us at:
If you’re in the Americas, you can contact us at:
If you’re in Asia-Pacific, you can contact us at:
We’ll always aim to reply to your email within one business day.
Escalation phone line (emergencies only)
In case of emergencies, you can call our escalation line from Monday 2:00 a.m. to Friday 00:00 a.m. (Central European Time) on the following regional phone numbers:
- Americas: +1 212 548 3463
- Europe, Middle East and Africa: +31 20 715 8575
- Asia-Pacific: +65 64 22 4646
Please follow the instructions provided on the call. If you call outside business hours, or there’s no agent available to help you, please leave a voice message and we’ll get back to you as soon as possible.
Please only use these phone numbers for genuine emergencies such as:
- Downtime of the interface
- Issues that affect all hotels, which need immediate attention
- Issues that have significant business impact
Please do not use these phone numbers for regular troubleshooting of individual property issues or single-property customer service issues (such as overbookings).