We’re always happy to answer your questions. Feel free to get in touch via the ‘Submit a request’ button on your Partner Portal.
Alternatively, you can send us an email.
If you’re in Europe, the Middle East or Africa, you can contact us at:
If you’re in the Americas, you can contact us at:
If you’re in Asia-Pacific, you can contact us at:
We’ll always aim to reply to your email within the service level agreements according to your Provider Programme tier.
Escalation phone line (emergencies only)
In case of emergencies, you can call our escalation line from Monday 2:00 a.m. to Friday 00:00 a.m. (Central European Time) on the following regional phone numbers:
- Americas: +1 212 548 3463
- Europe, Middle East and Africa: +31 20 715 8575
- Asia-Pacific: +65 64 22 4646
Please follow the instructions provided on the call. If you call outside business hours, or there’s no agent available to help you, please leave a voice message and we’ll get back to you as soon as possible.
Please only use these phone numbers for genuine emergencies such as:
- Downtime of the interface
- Issues that affect all hotels, which need immediate attention
- Issues that have significant business impact
Please do not use these phone numbers for regular troubleshooting of individual property issues or single-property customer service issues (such as overbookings).