Contact Us

We’re always happy to answer your questions – but if you’re not sure what we can help you with, take a look at this article.

To contact us, click on ‘Submit a request’ in the top right-hand corner of any page on the Connectivity Partner Help Centre.

We also recommend you create an account on the Connectivity Partner Help Centre, so that you can access all your current and previous requests. To do this, click on 'Sign in' in the top right-hand corner of any page on the Connectivity Partner Help Centre. If you’ve been in contact with our support team before, all you’ll need to do is request a password.

Once you’ve signed in, you can view and update all your current and previous requests. To do this, click on your name in the top right-hand corner of any page and then click on ‘My activities’.

On this page, you can see all the requests you’ve submitted, plus any requests other people have copied you on. You can see each request’s subject line, ID number and status, as well as when it was created and last updated. You can also search for a specific request or filter all the available requests based on their status.

Selecting a request to see all the other details about it, including the full conversation thread and the member of our team who is handling it. This is also where you can add a comment to the request.

We aim to reply to your request within the time set out in the service level agreement of your Connectivity Partner Programme tier:

Working hours don’t include Saturdays, Sundays and public holidays.

Emergency line and outage communication

To find out what to do if there’s an outage or other major issue with your connection, take a look at this article.