Connectivity Partner Help Centre
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We want you to get the most out of your partnership with us. That’s why we're collecting these articles that give connectivity partners like you more tips about our tools and features, as well as answers to commonly asked questions.

What happens when I create a promotion with multiple rates and rooms?
How do I deactivate a promotion?
Why do I get an ‘Invalid promotion ID’ error when I try to update or delete a promotion?
What should I do if I get a response with a value of ‘-1’ in the GetPromotions API?
What should I do if I can’t set up a Secret Deal?
What is the difference between the ‘book start/end date’ and the ‘stay start/end date’?
How are restrictions on the parent rate applied to promotions?
Why can’t I see separate tagging for a promotion on Booking.com’s website or App?
Can I choose which fields to modify in the Update Promotions section?
What should I do if I get an ‘Invalid Rate ID’ error?

What should I do if I get an authentication error for the Promotions API?

Sometimes, you might see the following error message during the authentication process:

<?xml version='1.0' standalone='yes'?>

<fault code="403"

string="Forbidden" />

</promotions>

How can I fix this?

To get access to the Promotions API, you’ll need to share your machine accounts with your Connectivity Account Manager or send an email to connectivity@booking.com.

You’ll get a confirmation email within 24 hours (Monday-Friday).

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