What should I do if I get an ‘Invalid Rate ID’ error?

Sometimes you might get an error message like this:

<?xml version='1.0' standalone='yes'?>

<promotions>

 <fault code="400">

   <string>Invalid Rate id= 9711390</string>

 </fault>

</promotions>

How can I fix this?

First, you should check the room exists using the ‘Import Room’ function. If it comes up with a match for the Room ID and Rate Plan ID, then it’s most likely that one of two conditions aren’t satisfied.

Firstly, there should be active mapping between the room and the rate, and secondly, the parent rate that contains the promotion should be active.

If you work with B_XML, you can check the status of a rate using the B_XML ‘roomrates’ call and adding “<show_rates_status> 1 </show_rates_status>”.

If you work with OTA, we recommend that you get in touch with your Connectivity Account Manager.