What should I do about invalid credit cards?

Sometimes you might receive reservations made with invalid credit cards. This could be for a variety of reasons, including expiry, insufficient funds or a guest entering the wrong number.

You should report this and request new details via the reporting API. This can be done from the moment the reservation is collected right up until midnight on the day of check-in (midnight in the time zone of the property).

The customer who provided the invalid credit card will then receive an email and an SMS from Booking.com asking them to provide new card information within 24 hours. If they don’t, the reservation can be cancelled directly by the accommodation using the ‘cancel_reservation_invalid_cc’ feature.

You can also request to have the reservation cancelled due to invalid credit card via reporting API.

For more information about how property can handle invalid credit cards, click here.