What should I do about invalid credit cards?

Sometimes you might receive reservations made with invalid credit cards. This could be for a variety of reasons, including expiry, insufficient funds or a guest entering the wrong number.

You should report this and request new details via the reporting API. This can be done from the moment the reservation is collected right up until midnight on the day of check-in (midnight in the time zone of the property).

The customer who provided the invalid credit card will then receive an email and an SMS from Booking.com asking them to provide new card information within 24 hours. If they don’t, the reservation can be cancelled directly by the accommodation using the ‘cancel_reservation_invalid_cc’ feature.

For more information about how to handle invalid credit cards, click here.

How can I request new credit card details?

To see how to mark invalid credit cards and how to request new card details, check out our step-by-step guide here.