Why do I get an error message when trying to retrieve a reservation?

When trying to pull a reservation for a specific property, you may come across an error message that says something like: <fault code=”403” string=”Access denied for hotel [property_ID]” />.

There are a few reasons why you may get this error message: 

• The property is not connected to your interface any more.
  You can check this in the ‘Properties’ tab in your Provider Portal, using the property ID. 
• The property has a one-way connection for transmitting rates and availabilities (ARI) only – not for reservation retrieval.
  You can check the property’s connection type in your Provider Portal by clicking on ‘Machine Accounts’, then ‘Properties Whitelist’.
• The specific machine account is not connected to the property.
  You can check which property IDs are connected to which machine accounts under ‘Machine Accounts’ in your Provider Portal.
• The property ID was copied incorrectly, with a digit missing, etc.
  This is particularly relevant if you pull reservations using the hotel_id (B_XML) or hotel_ids= (OTA) and not solely via your machine account credentials.